This page explains everything about how we ship your orders at bestgaragedoorparts.com. We want you to know exactly what to expect from the moment you place your order to the moment it arrives at your door. We ship exclusively within the United States using FedEx. All shipping rates, timelines, and conditions are listed clearly below with no hidden fees or surprises.

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At Best Garage Door Parts, we understand that when you order a garage door component, you need it to arrive quickly, safely, and at a price you already knew about before checkout. That is exactly what we commit to.

We ship every order through FedEx Ground and deliver only within the United States. Your shipping cost is calculated based on the total weight of your order, and the exact rate you see at checkout is the rate you pay. There are no surprise fees added after your purchase.

Here is a simple summary of our shipping process so you know what to expect:

We currently ship only within the United States. This includes all 50 states, but please read the details below so you know exactly where we can and cannot deliver.

All product prices and shipping fees on our website are listed in United States Dollars (USD). The prices you see on our product pages are the prices you will pay for the products themselves. Shipping costs are shown separately and added at checkout based on the weight of your order.

The prices shown in our product listings, at checkout, and in our Google Shopping ads are always consistent with each other. We do not inflate prices at checkout or charge more than what is displayed on the product page.

If your payment is processed in a different currency by your bank or credit card provider, any currency conversion is handled entirely by your financial institution and we have no control over the exchange rate or conversion fees they may charge.

Shipping costs are calculated based on the total weight of your order. The heavier your order, the higher the shipping fee. This weight-based system ensures that you only pay for what your package actually costs to ship. There are no flat-rate gimmicks or hidden handling fees.

The shipping fee displayed at checkout is final and will match exactly what is shown in our Google Shopping listings. The table below shows every shipping rate we charge, organized by order weight:

All orders are shipped from our warehouse location within the United States. Our company is registered and operates out of Palm Coast, Florida. Orders are packed and handed off to FedEx directly from our fulfillment location.

Since we ship from within the U.S., there are no international customs clearances, import duties, or cross-border delays involved in your delivery. Your package stays entirely within the U.S. domestic FedEx network from the moment it is picked up to the moment it is delivered to your door.

Our order cut-off time is 5:00 PM Eastern Standard Time (EST / GMT-05:00), Monday through Friday. This is the deadline for your order to be included in that day's processing batch.

We do not process or ship orders on weekends or U.S. federal public holidays. Our team works Monday through Friday only.

Processing time refers to the time it takes us to verify your order, confirm payment, pick and pack your items, and hand your package over to FedEx for shipment. Our processing window is 1 to 5 business days.

Most orders are processed and shipped within 1 to 2 business days. However, during busy periods or if an item requires special handling due to its size or weight, processing may take up to 5 business days. We will always notify you by email if there is a delay beyond what you would normally expect.

Once your order has been picked up by FedEx and is officially in transit, delivery takes 3 to 7 business days. This is the transit time only and does not include processing time.

For example, if you place an order on a Monday before 5:00 PM EST, processing begins that same day. If your order is ready in 2 business days (Wednesday), FedEx picks it up and your transit window of 3 to 7 business days begins. In this example, your order could arrive as early as the following Monday or as late as the following Wednesday.

Transit times are estimates provided by FedEx and may vary depending on your location within the U.S. Deliveries to rural or remote areas may take closer to the upper end of the transit window. Weekends and public holidays are not counted as business days.

We use FedEx Ground as our exclusive shipping carrier for all orders. FedEx is one of the most reliable shipping networks in the United States and offers consistent transit times, real-time tracking, and dependable delivery to both residential and commercial addresses.

Once your order has been handed to FedEx and is in transit, you will receive a shipping confirmation email from us. This email contains your FedEx tracking number and a direct link to track your package on the FedEx website.

Garage door parts are heavy, often metal, and can be bulky or fragile depending on the component. We take packaging seriously to make sure your order arrives in the same condition it left our warehouse.

Before completing your order, please double-check that the shipping address you have entered is correct and complete. Even a small mistake in your address — such as a wrong zip code, missing apartment number, or misspelled street name — can cause your package to be delayed, returned, or delivered to the wrong location.

We verify all shipping addresses against the USPS address database as part of our checkout process. If we detect a potential address issue after your order is placed, we will contact you by email to confirm before shipping. However, this check is not a guarantee that your address is deliverable by FedEx, so please take the time to review it yourself.

If you need to cancel your order, you must contact us as soon as possible after placing it. Because we begin processing orders quickly, the window for cancellation is short.

To request a cancellation, email us at info@bestgaragedoorparts.com or call us at +1 386-569-8223 as soon as possible. Please include your order number in all communications so we can act quickly.

If you realize you entered the wrong shipping address after placing your order, contact us immediately at info@bestgaragedoorparts.com. If your order has not yet been shipped, we will update the address at no charge.

If your order has already been picked up by FedEx, address changes become much more complicated. FedEx may allow address redirects in some situations through their service, but this is not guaranteed, may incur a FedEx redirect fee, and can cause delivery delays. Any fees associated with a post-shipment address redirect will be passed on to the customer.

To avoid this situation entirely, please review your shipping address carefully before clicking the confirm order button at checkout.

A failed delivery happens when FedEx attempts to deliver your package but is unable to complete the delivery. This can happen if:

When a delivery attempt fails, FedEx will leave a door tag at your address explaining what happened and providing instructions for the next steps. FedEx typically makes up to 3 delivery attempts before returning the package to the sender.

You can also use FedEx Delivery Manager to arrange a specific delivery time, leave delivery instructions, or have your package held at a nearby FedEx location for you to pick up at your convenience.

If your package is returned to us after all delivery attempts are exhausted, we will contact you and discuss re-shipment options. Re-shipping costs are the customer's responsibility unless the failed delivery was due to an error on our part.

Although we pack every order carefully, damage during transit can occasionally occur due to handling by the carrier. If your package arrives and you notice that the box is visibly crushed, torn, or damaged, please follow the steps below:

We quality-check every order before it ships, but if you open your package and find that an item is missing or you received the wrong product, we want to fix it right away.

Please contact us within 7 days of receiving your order at info@bestgaragedoorparts.com with your order number and a brief description of what is missing or incorrect. If possible, include a photo of what you received. We will verify your order details and send you the correct or missing item as quickly as possible at no charge to you, or offer a refund for the item value if a replacement is not available.

If your order shipped in multiple packages, please check your tracking email to see if all packages have been delivered before reporting a missing item, as a second box may still be in transit.

Delayed Packages

A package is considered delayed when it has not been delivered within the expected transit window of 3 to 7 business days after shipment and tracking has not updated for more than 3 consecutive business days. Delays can happen due to high carrier volume, severe weather, or regional operational disruptions at FedEx facilities.

If your package appears delayed, please first check your FedEx tracking page for any delay notifications. If you see no updates after 3 business days of no movement, contact us and we will open an inquiry with FedEx on your behalf.

Lost Packages

A package is officially considered lost when FedEx confirms it cannot be located in their network. This is a rare occurrence. If FedEx confirms your package is lost, we will send you a replacement or issue a full refund including the shipping cost you paid. We will not ask you to pay again for a package that was lost in transit through no fault of your own.

FedEx provides electronic delivery confirmation when your package is delivered. This confirmation is recorded in their tracking system and serves as proof that the package reached your address. Once FedEx marks a shipment as delivered, our shipping obligation has been fulfilled.

Unfortunately, package theft ("porch piracy") does occur. If your tracking shows "Delivered" but you cannot locate your package, we recommend:

Because we cannot control what happens to a package after FedEx confirms delivery, we are not liable for packages that are confirmed as delivered but subsequently reported stolen. We are happy to assist you in coordinating with FedEx, but we recommend using FedEx Delivery Manager to add delivery instructions or require a signature if you are concerned about theft in your area.

Unlike countries that charge VAT (Value Added Tax) — a single national tax applied to all purchases — the United States uses a state-level sales tax system. There is no federal VAT in the U.S. Each state sets its own sales tax rate, and some states have no sales tax at all.

All product prices and shipping rates shown on our website are excluding sales tax. If sales tax applies to your order, it will be calculated and displayed separately at checkout before you confirm your purchase. The sales tax amount is based on:

We collect and remit sales tax in states where we have a tax obligation (also called "nexus") under applicable U.S. state law, including the state of Florida where our business is registered. In states where we do not have nexus, no sales tax will be charged at checkout.

Sales tax collected is paid directly to the applicable state tax authority. It is never retained by us as revenue. If you are a tax-exempt buyer (such as a business with a valid tax exemption certificate), please contact us before placing your order so we can set up your account correctly.

To ensure your order is delivered smoothly and without complications, we ask that you take responsibility for the following:

We take our commitment to you seriously. Here is what you can count on us to do:

After you place an order, you will receive an order confirmation email that serves as your receipt. This email includes your order number, the items purchased, the prices paid, any sales tax charged, and the shipping fee. Please save this email for your records.

A packing slip is included inside your shipment box. This lists all items that should be in the package and can be used for reference if you need to report a discrepancy.

If you need a formal invoice for business, accounting, or tax purposes, please contact us at info@bestgaragedoorparts.com with your order number and we will issue one for you.

We take the security of our customers and our business seriously. As part of our standard order review process, we check for signs of fraudulent activity before processing and shipping any order. This includes verifying that the billing address associated with the payment method matches the shipping address, and flagging unusual patterns such as multiple high-value orders placed in rapid succession to different addresses.

If your order is flagged for additional review, we may contact you by email or phone to verify your identity or confirm order details before proceeding. This is done to protect both you and us from fraud, and we appreciate your cooperation if this happens.

Orders that we suspect involve fraudulent payment credentials, stolen card information, or other deceptive activity will be cancelled immediately and reported to the appropriate authorities. We reserve the right to refuse service to anyone we believe is attempting to misuse our platform.

During major U.S. holidays and peak shipping seasons, both our processing time and FedEx's transit time may be longer than usual. This is due to a combination of higher order volumes on our end and significant increases in package volume across the entire FedEx network.

U.S. federal public holidays on which we do not operate and FedEx does not deliver include:

We will post a notice on our website ahead of known high-volume periods if we anticipate processing delays beyond our normal 1 to 5 business day window. If your order is time-sensitive, we recommend placing it well in advance of any major holiday.

If you have any questions about shipping, your order status, or anything else covered in this policy, please reach out to us. We respond to all inquiries within one business day, Monday through Friday, 9:00 AM to 5:00 PM EST.

We may update this Shipping Policy from time to time to reflect changes in our shipping rates, carriers, processes, or applicable laws. When we make updates, we will change the "Last Updated" date at the top of this page.

Any changes to shipping rates will be reflected both here and in our checkout. Because we are also required to maintain consistent shipping information in our Google Shopping product listings, we ensure that any rate updates are applied across all platforms simultaneously.

The policy that applies to your order is the version that was in effect on the date you placed your order. We recommend bookmarking this page and reviewing it periodically if you order from us regularly.

Related Policies and Pages

This Shipping Policy is effective as of April 30, 2026, and applies to all orders placed through bestgaragedoorparts.com.

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