- All Categories
- Learn How to Measure Garage Door Torsion Springs (The Right Way)
- Residential Torsions
- Commercial Torsions
- EZ-set Galvanized Torsions
- Mini Warehouse Springs
- Extension Springs
- Installation kit
- Winding Bars (Garage Door Torsion Spring Tools)
- Drums
- Cables
- Hinges
- Rollers
- Weather Seals
- End Bearing
- Garage Door Top & Bottom Brackets Residential & Commercial Hardware
- Operator Brackets (ORB / ARB) + T-Rail Mounting Brackets
- About Us
- Contact Us
- FAQs
Best Garage Door Parts is committed to ensuring digital accessibility for all people, including individuals with disabilities. We believe that everyone should have equal access to information and functionality on our website, and we are continually working to improve the accessibility of our online experience. This statement describes the accessibility measures we have implemented, the standards we follow, and how you can contact us if you encounter any barriers.
Table of Contents
Our Commitment to Accessibility
At Best Garage Door Parts, accessibility is not an afterthought. It is a core value that guides how we design, build, and maintain our website. We recognize that our customers include individuals with a wide range of abilities, and we are committed to providing an inclusive digital experience that works for everyone.
We understand that web accessibility means ensuring that all people, regardless of disability type or the technology they use to access the internet, can perceive, understand, navigate, interact with, and contribute to our website. This includes people who use screen readers, screen magnifiers, keyboard-only navigation, voice recognition software, switch devices, and other assistive technologies.
Our commitment to accessibility covers the following areas:
Equal Access: All visitors should be able to browse our product catalog, view product details, complete purchases, track orders, and contact customer support with equal ease.
Inclusive Design: We consider accessibility from the earliest stages of design and development, building features that work for the widest possible range of users.
Continuous Improvement: Accessibility is an ongoing process. We regularly review, test, and improve our website to address new challenges and adopt evolving best practices.
Feedback-Driven: We welcome feedback from users with disabilities and use it to identify and resolve barriers that we may not have discovered through our own testing.
Standards and Guidelines We Follow
Our accessibility efforts are guided by the following internationally recognized standards, legal frameworks, and industry best practices:
Web Content Accessibility Guidelines (WCAG) 2.1
Published by the World Wide Web Consortium (W3C), WCAG is the international standard for web accessibility. It provides detailed guidelines organized around four principles: perceivable, operable, understandable, and robust. We aim to conform to WCAG 2.1 at Level AA, which is widely recognized as the target level for most websites.
Americans with Disabilities Act (ADA)
Title III of the ADA requires places of public accommodation to be accessible to individuals with disabilities. Courts and the Department of Justice have increasingly interpreted this to include websites. We comply with the ADA's requirements to ensure our website is accessible to all.
Section 508 of the Rehabilitation Act
Section 508 requires federal agencies to make their electronic and information technology accessible to people with disabilities. While we are not a federal agency, we follow Section 508 standards as a best practice to ensure our website meets a rigorous accessibility benchmark.
Accessible Rich Internet Applications (ARIA) Specification
ARIA is a set of attributes that define ways to make web content and web applications more accessible to people with disabilities. We use ARIA roles, states, and properties throughout our website to enhance the experience for users of assistive technologies.
EN 301 549 (European Standard)
EN 301 549 is the European standard for digital accessibility. While it is not legally required for a U.S.-based business, we reference it as an additional benchmark to ensure our practices align with global accessibility standards.
Americans with Disabilities Act (ADA) Compliance
The Americans with Disabilities Act of 1990 (ADA) is a federal civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. Title III of the ADA specifically addresses public accommodations and requires that they be accessible to people with disabilities.
The Department of Justice has recognized that websites of public accommodations must be accessible under the ADA. In the absence of a specific federal regulation setting technical standards for website accessibility under the ADA, courts have generally used WCAG 2.1 Level AA as the benchmark for determining whether a website meets ADA requirements.
As an e-commerce business that is open to the general public, we consider our website to be a place of public accommodation under Title III of the ADA. We are committed to making our website accessible to all individuals with disabilities, and we work continuously to identify and resolve accessibility barriers.
In addition, several states have enacted their own accessibility laws that may impose additional requirements, including California's Unruh Civil Code Section 51, which allows individuals to sue for web accessibility violations. We take these obligations seriously and strive to exceed minimum compliance requirements.
Section 508 of the Rehabilitation Act
Section 508 of the Rehabilitation Act of 1973, as amended, requires that electronic and information technology developed, procured, maintained, or used by the federal government be accessible to people with disabilities. The Section 508 standards were updated in 2017 to incorporate WCAG 2.0 Level AA as the technical standard for web content.
While we are not a government entity and Section 508 does not directly apply to our business, we use the Section 508 standards as a rigorous internal benchmark for our accessibility practices. We believe that meeting or exceeding these standards ensures that our website is usable by the broadest possible audience, including federal employees and contractors who may use our website for personal purchases.
Our goal is to meet the requirements of the updated Section 508 standards (which incorporate WCAG 2.0 Level AA) and, where possible, exceed them by targeting WCAG 2.1 Level AA compliance.
WCAG 2.1 Level AA Conformance
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are organized around four core principles, often referred to as POUR. Below is a summary of how our website addresses each principle:
Perceivable
Information and user interface components must be presentable to users in ways they can perceive.
- All images have descriptive alternative text
- Sufficient color contrast ratios throughout
- Content is adaptable to different screen sizes
- Text can be resized up to 200% without loss
- No information is conveyed by color alone
Operable
User interface components and navigation must be operable by all users.
- Full keyboard navigation support
- Visible focus indicators on interactive elements
- No keyboard traps or focus locks
- Skip navigation links provided
- No content that flashes more than 3 times per second
Understandable
Information and the operation of the user interface must be understandable.
- Page language is declared in HTML
- Consistent navigation across pages
- Descriptive page titles and headings
- Form fields have visible labels
- Error messages are clear and descriptive
Robust
Content must be robust enough to be reliably interpreted by assistive technologies.
- Valid, well-structured HTML markup
- ARIA roles and attributes used correctly
- Compatible with current and future assistive tools
- Status messages announced to screen readers
- Name, role, value conveyed for all components
WCAG 2.1 defines three levels of conformance: Level A (minimum), Level AA (mid-range), and Level AAA (highest). Level AA is the standard that is most commonly required by law and regulation and is our target level of conformance. We believe this provides the best balance of comprehensive accessibility while maintaining a high-quality user experience for all visitors.
Accessibility Measures in Place
We have implemented the following accessibility measures across our website to ensure a usable experience for all visitors:
Keyboard Accessibility
All interactive elements, including links, buttons, form fields, dropdown menus, modals, and the shopping cart, are fully navigable and operable using a keyboard alone, without requiring a mouse or touch input.
A visible focus indicator (outline or highlight) appears around the currently focused element as users navigate with the Tab key, making it clear which element is active at all times.
The tab order follows a logical sequence that matches the visual layout of the page, ensuring a natural navigation experience for keyboard users.
No keyboard traps exist anywhere on the website. Users can always navigate away from any component using standard keyboard commands.
A "Skip to Main Content" link is provided at the top of each page, allowing keyboard and screen reader users to bypass the navigation menu and go directly to the page content.
Screen Reader Support
All images on our website include descriptive alt text (alternative text) that describes the content and function of the image for screen reader users. Decorative images are marked with empty alt text to be ignored by screen readers.
Proper heading hierarchy (H1 through H6) is maintained on every page, allowing screen reader users to navigate page structure efficiently and jump between sections.
Form fields have associated labels using the HTML label element, ensuring screen readers announce the purpose of each input field when it receives focus.
ARIA landmarks (such as navigation, main, banner, and contentinfo) are used to define page regions, allowing screen reader users to quickly jump to specific sections of the page.
Dynamic content changes (such as cart updates, form validation errors, and loading indicators) are announced to screen readers using ARIA live regions.
Visual Accessibility
All text and interactive elements meet or exceed the WCAG 2.1 AA contrast ratio requirements: at least 4.5:1 for normal text and 3:1 for large text and UI components.
Information is never conveyed by color alone. Where color is used to indicate meaning (such as links, error states, or status indicators), additional visual cues such as text labels, icons, or underlines are provided.
Text can be resized up to 200% using browser zoom without loss of content or functionality, and without requiring horizontal scrolling on standard viewports.
Our website is fully responsive and adapts to different screen sizes, from desktop monitors to tablets to mobile phones, ensuring content is readable and usable on all devices.
No content on our website flashes more than three times per second, which could trigger seizures in individuals with photosensitive epilepsy.
Navigation and Structure
Navigation menus are consistent across all pages, providing a predictable layout that users can learn and rely on.
Each page has a unique, descriptive title that clearly identifies the page content, helping screen reader users and all users keep track of where they are.
Breadcrumb navigation is provided on product and category pages to help users understand their location within the website hierarchy.
Links are clearly identifiable through visual styling (underlines and color contrast) and have descriptive text that indicates their purpose or destination.
Forms and Error Handling
All form fields (including the checkout process, contact forms, and account creation) have visible, programmatically associated labels so screen reader users know the purpose of each field.
Required fields are clearly indicated with both a visual marker (asterisk) and a programmatic attribute (aria-required or the HTML required attribute).
When form errors occur, clear and specific error messages are displayed, identifying which field has the error and describing what needs to be corrected. Errors are announced to screen readers via ARIA live regions.
Input fields that require specific formats (such as phone numbers, email addresses, or zip codes) include placeholder text and are validated with helpful error messages rather than generic "invalid input" responses.
Compatible Assistive Technologies
Our website has been designed and developed to be compatible with the following assistive technologies, browsers, and operating systems. We test regularly to ensure ongoing compatibility:
Screen Readers
Browsers
Operating Systems
Other Assistive Technologies
Keyboard-only navigation: All functions are accessible without a mouse.
Screen magnification software: Including ZoomText and built-in OS magnifiers.
Voice recognition software: Including Dragon NaturallySpeaking and Windows Speech Recognition.
Switch navigation devices: For users who navigate using head switches, sip-and-puff devices, or other adaptive input methods.
Known Accessibility Limitations
We believe in full transparency. While we work hard to make our website as accessible as possible, there may be some areas where we have not yet achieved full accessibility. Below are any known limitations we have identified, along with our plans to address them:
| Potential Issue | Affected Pages | Remediation Plan |
|---|---|---|
| Some older product images may lack detailed alt text | Select product listing pages | We are conducting a comprehensive audit of all product images and adding detailed alt text to any that are missing or incomplete. Target completion: ongoing review every 90 days. |
| Third-party embedded content (such as video players) may not fully meet WCAG 2.1 AA | Blog posts and informational pages with embedded media | We prioritize accessible third-party embeds. Where fully accessible alternatives are not available, we provide text-based alternatives alongside embedded content. |
| Some PDF documents may not be fully accessible to screen readers | Downloadable product manuals and specification sheets | We are working to provide HTML alternatives to all PDF documents and ensuring that any new PDFs are created with accessibility features including tagged structure, reading order, and alt text for images. |
If you encounter an accessibility barrier that is not listed above, please report it to us using the contact information in Section 12. Your feedback helps us identify and resolve issues we may not have found through our internal testing.
Third-Party Content and Services
Our website is built on the Shopify e-commerce platform and integrates with several third-party services, including payment processors (Shopify Payments, PayPal), shipping carriers (FedEx), and advertising platforms (Google, Meta). We select third-party services with accessibility in mind and require that our service providers maintain reasonable accessibility standards.
However, some elements of the checkout process, payment forms, and embedded third-party widgets are controlled by these providers and may not be fully under our direct control. We work with these providers to report accessibility issues and encourage them to improve the accessibility of their products.
If you encounter an accessibility issue in a third-party component on our website, please let us know. We will document the issue, report it to the provider, and where possible, provide an accessible alternative way for you to complete your transaction (such as processing your order by phone).
Accessibility Testing
We use a multi-layered testing approach to identify and resolve accessibility barriers:
Automated Testing
We use automated accessibility scanning tools, including axe-core, WAVE (Web Accessibility Evaluation Tool), and Lighthouse, to detect common accessibility issues such as missing alt text, low contrast ratios, missing form labels, and improper heading structure. Automated tests are run regularly as part of our quality assurance process.
Manual Testing
Our team conducts manual accessibility testing using keyboard-only navigation, screen readers (NVDA and VoiceOver), and screen magnification tools to evaluate the real-world experience of users with disabilities. Automated tools can only catch approximately 30-40% of accessibility issues, so manual testing is essential.
User Feedback
We actively encourage users with disabilities to report accessibility barriers they encounter. Real-world user feedback is one of the most valuable sources of information for identifying issues that automated and manual testing may miss.
Regular Audits
We conduct formal accessibility audits on a quarterly basis, covering all major user flows including browsing, searching, product selection, checkout, account management, returns, and customer support. Audit results are reviewed by our team and used to prioritize remediation efforts.
Formal Enforcement and Complaints
If you are not satisfied with our response to your accessibility concern, or if you believe your rights under the ADA have been violated, you have the right to file a formal complaint with the appropriate government agency.
U.S. Department of Justice
The Department of Justice enforces Title III of the ADA. You can file a complaint online, by mail, or by phone:
U.S. Department of Justice, Civil Rights Division
Disability Rights Section
Online: ada.gov/file-a-complaint
Phone: 1-800-514-0301 (Voice) | 1-800-514-0383 (TTY)
Mail: U.S. Department of Justice, Civil Rights Division, 950 Pennsylvania Avenue NW, Washington, DC 20530-0001
ADA.gov Information and Resources
ADA.gov provides comprehensive information about your rights under the ADA and how to file complaints. Visit ada.gov for more information.
State and Local Enforcement
Many states have their own civil rights agencies that handle disability discrimination complaints. For example, the California Civil Rights Department (formerly the Department of Fair Employment and Housing) handles ADA-related complaints in California. You can find your state's enforcement agency through the ADA.gov website or by contacting your state attorney general's office.
Contact Us About Accessibility
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, have difficulty using any part of our website, or have suggestions for how we can improve the accessibility of our online experience, please contact us using any of the methods below.
We are committed to responding to all accessibility-related inquiries promptly. We will acknowledge your message within one business day and work to provide a substantive response and resolution within five business days whenever possible.
SUPLINK TECH CORP
101 Palm Harbor Pkwy, Suite 145 Lobby
Palm Coast, FL 32137
United States
Policy Updates
This Accessibility Statement is reviewed and updated at least once every twelve (12) months, or more frequently if significant changes are made to our website or accessibility practices. When updates are made, the "Last Updated" date at the top of this page will be revised.
As web accessibility standards and assistive technologies evolve, we will continue to update our practices and this statement to reflect current best practices and requirements. Our goal is not merely to meet the minimum standard, but to continually improve the accessibility of our website for all users.
If you have suggestions for how we can improve this statement or our accessibility practices, we welcome your input at info@bestgaragedoorparts.com.
Related Legal Documents
This Accessibility Statement is effective as of April 30, 2026, and applies to all pages and features of bestgaragedoorparts.com.
Copyright 2026 SUPLINK TECH CORP. All rights reserved. | bestgaragedoorparts.com