At Best Garage Door Parts, we want every customer to be completely satisfied with their purchase. If something is not right with your order, we will make it right. This policy explains exactly how our return, exchange, and refund process works — step by step, with no hidden conditions or confusing fine print. We believe you deserve to know everything before you buy, and we are committed to being fully transparent about every aspect of our return process.

Policy at a Glance

Table of Contents

You have 30 calendar days from the date your order was delivered to request a return. The delivery date is the date shown as "Delivered" in your FedEx tracking history, not the date you place the order or the date the order was shipped.

This means that if your order was delivered on May 1st, you have until May 31st to contact us and submit your return request. Return requests received on or before the 30th day are accepted. Return requests received on the 31st day or later cannot be processed unless the return is for a manufacturing defect or an error on our part, in which case we will review your situation individually.

We accept exchanges for eligible items within 30 days of your delivery date. Exchanges are designed for customers who ordered the wrong part, need a different size, or want to swap an eligible product for another item we carry.

Fastest Exchange Method

For standard approved returns, Best Garage Door Parts may deduct a 15% restocking fee from the product refund. This fee helps cover inspection, handling, repackaging, and inventory processing for returned garage door parts.

To be eligible for a return or exchange, your item must meet all of the following conditions and must not fall under the non-returnable / non-exchangeable categories listed below.

✅ Items That May Be Eligible for Return

❌ Non-Returnable / Non-Exchangeable Items

Due to their custom, special-order, commercial, final sale, or high-volume nature, the following items are not eligible for return or exchange:

For standard approved returns and exchanges, the customer is responsible for the cost of shipping the item back to us. We recommend using a reliable carrier with tracking and insurance, especially for springs, openers, and heavier garage door hardware.

Original shipping costs are non-refundable. If your original order qualified for free shipping, we reserve the right to deduct the actual outbound shipping costs incurred from any approved refund.

Starting a return with us is a simple process. Please follow these steps before shipping anything back.

All approved returns are processed by mail only. We do not have a walk-in return counter or retail storefront for in-person returns.

After your return is approved, use a reliable shipping carrier with tracking. Keep your tracking number and drop-off receipt until the return is received, inspected, and the refund or exchange is complete. Returns sent without prior approval may be refused and cannot be guaranteed for refund.

Once we receive your returned item at our facility, we inspect it and process any approved refund as efficiently as possible. Refund amounts are calculated according to the deduction rules in this policy.

What Gets Refunded

All refunds are issued to the original payment method only. We do not issue refunds in cash, by check, or to a different card or account than the one used at checkout.

To ensure your return goes smoothly and your refund is processed without delay, you are responsible for the following:

We are committed to making the return and refund process clear and predictable. Here is what you can count on us to do:

All approved returns must be sent to our return processing address. Do not ship returns to any address until your return has been approved by our team.

For reference, our return address is:

If your order arrives damaged, defective, incorrect, or missing items, contact us promptly so we can review the issue and provide the proper next steps. These situations are handled separately from standard change-of-mind returns.

If your order tracking shows that your package has not moved for more than 3 consecutive business days after shipment, or if FedEx confirms that your package cannot be located in their system, please contact us immediately.

We will open a formal trace and investigation with FedEx on your behalf. FedEx's investigation process typically takes 5 to 7 business days. During this time, they will search their entire network for your package.

If FedEx confirms that your package is officially lost, we will take one of the following actions — whichever you prefer:

You will never be left out of pocket for a package that was lost in transit by FedEx. This is our commitment to you.

We process orders quickly, so if you need to cancel, please contact us as soon as possible after placing your order. The ability to cancel depends on the fulfillment status.

To request cancellation, email info@bestgaragedoorparts.com with the subject line "Cancellation Request – Order #[Your Order Number]" or call +1 386-569-8223.

Because return shipping is arranged and paid by the customer for standard returns and exchanges, the customer is responsible for choosing a reliable carrier and making sure the return reaches our facility.

If your return shipment is delayed or lost before reaching us, contact the carrier using your tracking number and drop-off receipt. We cannot process a refund until an eligible return is received, inspected, and approved at our return facility.

If you have received our refund confirmation email but have not yet seen the credit appear in your account, here is what to do before contacting us:

The delay in refund appearance is always on the payment processor or bank side — once we issue a refund, the funds leave our account immediately. We have no control over how long your specific financial institution takes to post the credit, but we will always confirm with proof that the refund was issued from our end.

You must receive written approval from our team before sending any item back. This ensures we can identify your order, confirm eligibility, and provide proper return instructions.

If a package arrives at our facility without prior approval, the following applies:

Always start by emailing info@bestgaragedoorparts.com before packing or shipping anything back.

Our return and refund policy is designed to be fair, generous, and easy to use for every genuine customer. To protect the integrity of this policy and ensure it remains available to all customers, we monitor for patterns of abuse and take appropriate action when we identify them.

Examples of behavior that we consider to be policy abuse include:

We inspect all returned items thoroughly upon receipt and photograph them for our records. Customers identified as abusing our return policy may have their return or refund request denied and may be restricted from future purchases on our website. We reserve the right to refuse service to anyone engaging in deceptive return behavior.

We take fraud seriously and maintain active safeguards to protect both our customers and our business from fraudulent activity connected to returns, refunds, and purchases.

Chargeback Protection

If you experience a legitimate issue with your order, we strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We resolve genuine disputes quickly and without conflict. Initiating a chargeback before contacting us constitutes a dispute that we will respond to by providing your bank with the complete order record, tracking confirmation, communication history, and proof of delivery. Chargebacks filed for orders that have been delivered as described and are not defective will be contested with full documentation.

Safety of Returned Products

Because our products are mechanical garage door components — including springs, cables, tracks, and openers — the safety of returned items is important. Garage door parts that have been installed and removed, tampered with, or improperly handled during installation can have structural integrity issues that are not visible to the naked eye. For safety reasons, we do not resell returned items that show any signs of previous installation or use. All returned items that do not qualify for resale are disposed of or recycled appropriately.

Fraudulent Return Attempts

Any customer who attempts to defraud us through a return — including returning incorrect items, submitting false damage claims, or misrepresenting the condition of a returned product — will have their refund denied and their account permanently suspended. In serious cases involving significant financial fraud, we reserve the right to report the activity to applicable law enforcement authorities and pursue legal remedies.

For all return and refund inquiries, or for any other questions about your order, please reach out to us through any of the following channels. We aim to respond to all emails within one business day during our operating hours.

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, applicable laws, or to improve clarity for our customers. When changes are made, we will update the "Last Updated" date displayed at the top of this page.

The version of this policy that was active on the date your order was delivered is the version that applies to your return request. Changes to this policy will not affect orders placed before the change was published.

We recommend bookmarking this page or reviewing it before placing a new order if you want to confirm you are familiar with our current return terms. If you have any questions about a specific version of this policy or how a change might affect your order, please contact us and we will clarify.

Related Policies and Pages

This Return and Refund Policy is effective as of April 30, 2026, and applies to all orders placed through bestgaragedoorparts.com.

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