At Best Garage Door Parts, we want every customer to be completely satisfied with their purchase. If something is not right with your order, we will make it right. This policy explains exactly how our return, exchange, and refund process works — step by step, with no hidden conditions or confusing fine print. We believe you deserve to know everything before you buy, and we are committed to being fully transparent about every aspect of our return process.

Policy at a Glance

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You have 30 calendar days from the date your order was delivered to request a return. The delivery date is the date shown as "Delivered" in your FedEx tracking history, not the date you place the order or the date the order was shipped.

This means that if your order was delivered on May 1st, you have until May 31st to contact us and submit your return request. Return requests received on or before the 30th day are accepted. Return requests received on the 31st day or later cannot be processed unless the return is for a manufacturing defect or an error on our part, in which case we will review your situation individually.

We accept exchanges. If you ordered the wrong part, changed your mind about a specific product, or simply need a different item, you can request an exchange within 30 days of your delivery date — the same window as our standard return policy.

How Exchanges Work

Many retailers charge a restocking fee — typically 10% to 25% of the product price — when you return an item. We do not believe this is fair to customers who are simply returning a product they no longer need or that did not work for their application.

When your return is approved and we receive your item in the required condition, you will receive a full refund of the amount you paid for the product. The only deduction that could ever apply is if your item arrives back in a condition that does not meet our return eligibility requirements, which is explained in detail in Section 04 below.

To be eligible for a return and receive a full refund, your item must meet all of the following conditions. Please review each one carefully before initiating your return request.

✅ Items That Are Eligible for Return

❌ Items That Are NOT Eligible for Return

Once your return request is approved, we will email you a prepaid FedEx return shipping label. You can print this label at home or at any FedEx Office location. Simply pack your item securely, attach the label to the outside of the box, and drop it off at any FedEx drop-off location or schedule a FedEx pickup at your address.

We cover the full return shipping cost regardless of the reason for the return — whether you changed your mind, ordered the wrong item, received a damaged product, or want to exchange for something different. There are no scenarios under our approved return process where you are asked to pay for return shipping.

Starting a return with us is a simple, straightforward process. Here is exactly what you need to do, step by step:

All returns are processed by mail only. We do not have a physical retail location where items can be dropped off in person. All returned items must be shipped back to us using the prepaid FedEx return label we provide.

The FedEx return label we provide is pre-addressed to our return processing facility and fully prepaid. You do not need to visit a FedEx Office — any FedEx drop-off location, FedEx authorized shipping center, or participating retail partner (such as Walgreens or Dollar General) can accept your return package. When you drop off your package, ask for a receipt. This receipt is your proof of return and is important to keep in case there is ever a dispute about whether the return was shipped.

Once we receive your returned item at our facility, we aim to inspect it and process your refund as efficiently as possible. Here is the full refund timeline so you know exactly when to expect your money back:

What Gets Refunded

All refunds are issued to the original payment method only. We do not issue refunds in cash, by check, or to a different card or account than the one used at checkout.

To ensure your return goes smoothly and your refund is processed without delay, we ask you to take responsibility for the following:

We are committed to making the return and refund experience as smooth and transparent as possible. Here is what you can count on us to do:

All approved returns must be sent to our return processing address. Do not ship returns to any other address. The prepaid return label we provide will already have this address filled in correctly, so if you use our label you do not need to write this address manually — it is done for you.

For reference, our return address is:

If your order arrives in any of the following conditions, we will resolve the issue completely at no cost to you. These situations are treated as our responsibility regardless of whether you are within the 30-day standard return window.

If your order tracking shows that your package has not moved for more than 3 consecutive business days after shipment, or if FedEx confirms that your package cannot be located in their system, please contact us immediately.

We will open a formal trace and investigation with FedEx on your behalf. FedEx's investigation process typically takes 5 to 7 business days. During this time, they will search their entire network for your package.

If FedEx confirms that your package is officially lost, we will take one of the following actions — whichever you prefer:

You will never be left out of pocket for a package that was lost in transit by FedEx. This is our commitment to you.

We process orders quickly, so if you need to cancel, please contact us as soon as possible after placing your order. The ability to cancel depends entirely on how far along your order is in the fulfillment process.

To request a cancellation, email us at info@bestgaragedoorparts.com with the subject line "Cancellation Request – Order #[Your Order Number]" or call us at +1 386-569-8223. The sooner you contact us, the greater the chance we can stop the order before it ships.

In rare situations, a return package may be lost in transit on its way back to us. Because we provide a prepaid FedEx return label, the shipment is trackable and can be traced through FedEx's system.

If your return tracking shows no movement for more than 5 business days after you dropped it off, or if FedEx cannot locate the package, please contact us. We will open an investigation with FedEx using the tracking number on the return label. If FedEx confirms the return shipment is lost, we will process your refund in full — you will not be penalized for a package lost in transit through their network when it was shipped using our label.

If you have received our refund confirmation email but have not yet seen the credit appear in your account, here is what to do before contacting us:

The delay in refund appearance is always on the payment processor or bank side — once we issue a refund, the funds leave our account immediately. We have no control over how long your specific financial institution takes to post the credit, but we will always confirm with proof that the refund was issued from our end.

We have a required approval step before any return can be processed. This step exists to protect both parties — it ensures we have a record of your return, your item qualifies under our policy, and we are expecting the package when it arrives.

If a package arrives at our facility without prior approval — meaning you shipped something back without going through the return request process and receiving written confirmation from us — the following applies:

Always start with an email to info@bestgaragedoorparts.com before packing anything up. This protects you and ensures your return is handled correctly.

Our return and refund policy is designed to be fair, generous, and easy to use for every genuine customer. To protect the integrity of this policy and ensure it remains available to all customers, we monitor for patterns of abuse and take appropriate action when we identify them.

Examples of behavior that we consider to be policy abuse include:

We inspect all returned items thoroughly upon receipt and photograph them for our records. Customers identified as abusing our return policy may have their return or refund request denied and may be restricted from future purchases on our website. We reserve the right to refuse service to anyone engaging in deceptive return behavior.

We take fraud seriously and maintain active safeguards to protect both our customers and our business from fraudulent activity connected to returns, refunds, and purchases.

Chargeback Protection

If you experience a legitimate issue with your order, we strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We resolve genuine disputes quickly and without conflict. Initiating a chargeback before contacting us constitutes a dispute that we will respond to by providing your bank with the complete order record, tracking confirmation, communication history, and proof of delivery. Chargebacks filed for orders that have been delivered as described and are not defective will be contested with full documentation.

Safety of Returned Products

Because our products are mechanical garage door components — including springs, cables, tracks, and openers — the safety of returned items is important. Garage door parts that have been installed and removed, tampered with, or improperly handled during installation can have structural integrity issues that are not visible to the naked eye. For safety reasons, we do not resell returned items that show any signs of previous installation or use. All returned items that do not qualify for resale are disposed of or recycled appropriately.

Fraudulent Return Attempts

Any customer who attempts to defraud us through a return — including returning incorrect items, submitting false damage claims, or misrepresenting the condition of a returned product — will have their refund denied and their account permanently suspended. In serious cases involving significant financial fraud, we reserve the right to report the activity to applicable law enforcement authorities and pursue legal remedies.

For all return and refund inquiries, or for any other questions about your order, please reach out to us through any of the following channels. We aim to respond to all emails within one business day during our operating hours.

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, applicable laws, or to improve clarity for our customers. When changes are made, we will update the "Last Updated" date displayed at the top of this page.

The version of this policy that was active on the date your order was delivered is the version that applies to your return request. Changes to this policy will not affect orders placed before the change was published.

We recommend bookmarking this page or reviewing it before placing a new order if you want to confirm you are familiar with our current return terms. If you have any questions about a specific version of this policy or how a change might affect your order, please contact us and we will clarify.

Related Policies and Pages

This Return and Refund Policy is effective as of April 30, 2026, and applies to all orders placed through bestgaragedoorparts.com.

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