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This Payment Policy explains how payments are processed, secured, and handled when you purchase products from bestgaragedoorparts.com. We accept a wide range of payment methods for your convenience and use industry-leading security standards to protect your financial information. By placing an order on our website, you agree to the payment terms described in this policy.
Table of Contents
Accepted Payment Methods
We accept a wide range of payment methods to make your checkout experience as convenient as possible. All of the following payment options are available when you proceed to checkout on our website. The exact methods displayed may vary slightly depending on your device and browser.
Credit and Debit Cards
Digital Wallets and Express Checkout
All payment methods listed above are processed through our secure payment infrastructure. The availability of specific payment methods at checkout may depend on your browser, device, location, and the payment methods you have set up with your financial institutions.
How Payment Works
Here is a step-by-step explanation of how the payment process works when you place an order on our website:
Add Items to Your Cart
Browse our product catalog, select the items you need, and add them to your shopping cart. You can review your cart, update quantities, or remove items before proceeding to checkout.
Proceed to Checkout
Click the checkout button and enter your shipping address, contact information, and select your preferred payment method. You can also choose express checkout options like Shop Pay, Apple Pay, or Google Pay for a faster experience.
Review Your Order
Before completing your purchase, review the items in your order, the subtotal, any applicable sales tax, the shipping cost (based on your order weight), and the total amount. You will see the final total including all charges before you confirm your payment.
Enter Payment Details
If you are paying by credit or debit card, enter your card number, expiration date, and security code (CVV). If you are using PayPal, Shop Pay, Apple Pay, or Google Pay, you will be redirected to or prompted by that service to complete authentication.
Confirm and Pay
Click the "Pay Now" or "Complete Order" button to submit your payment. Your payment will be authorized and processed in real time. If successful, you will be redirected to an order confirmation page and receive an order confirmation email.
Order Confirmation
You will receive an automated order confirmation email immediately after your payment is processed successfully. This email includes your order number, items purchased, total amount charged, and estimated delivery information. Keep this email for your records.
When You Are Charged
Understanding exactly when your payment method is charged is important. Here is how timing works for each payment type:
Credit and Debit Cards
When you place an order and complete payment, your card is authorized immediately. This means your bank places a temporary hold on the funds for the order amount. Your card is then charged (captured) when your order is shipped. If we cancel your order before it ships, the authorization hold is released and the funds return to your available balance within 3 to 10 business days, depending on your bank.
PayPal
When you pay with PayPal, your PayPal account is charged at the time you confirm the order. The funds are transferred from your PayPal balance or linked payment method immediately. If your order is cancelled before shipment, the refund is processed back to your PayPal account within 3 to 5 business days.
Shop Pay
When you use Shop Pay, your payment is processed through the Shop Pay system at the time of order confirmation. The charge is processed by Shopify Payments on the backend. If your order is cancelled, the refund is returned to your original Shop Pay payment method.
Apple Pay and Google Pay
When you use Apple Pay or Google Pay, the payment is processed through the tokenized card stored in your digital wallet. The transaction is authorized and charged at the time of order confirmation. Refunds are returned to the card linked in your digital wallet.
Authorization holds: When your card is authorized but not yet charged, you may see a pending charge or hold on your statement. This is a temporary hold, not an actual charge. The hold will be released automatically if the order is cancelled or will be replaced by the actual charge when the order ships.
Pricing, Taxes, and Fees
Product Pricing
All product prices on our website are listed in United States Dollars (USD). The price shown on the product page is the price you pay for the product itself. We do not add any hidden fees, handling charges, or processing surcharges to your order.
Sales Tax
Sales tax is calculated and applied based on the shipping destination of your order, as required by applicable U.S. state and local tax laws. The sales tax amount will be clearly displayed at checkout before you confirm your payment, so you always know the total before you pay.
We collect and remit sales tax in states where we have a tax obligation (nexus) under applicable law. In states where we do not have nexus, no sales tax will be collected. The specific tax rate depends on your state, county, and city, and may include state, county, and local surcharges.
Shipping Costs
Shipping costs are calculated based on the total weight of your order and are displayed at checkout before you complete your purchase. The exact shipping rate for your order will match the rates listed in our Shipping Policy. Shipping costs exclude sales tax.
Your Total at Checkout
Before you confirm your payment, you will see a clear summary of your total order cost broken down as follows:
Subtotal
Product prices combined
Sales Tax
If applicable to your state
Shipping
Based on order weight
Total
Amount charged to your payment method
Payment Security
Protecting your payment information is one of our highest priorities. We have implemented multiple layers of security to ensure that your financial data is safe at every step of the transaction:
SSL/TLS Encryption
All data transmitted between your browser and our website is encrypted using industry-standard SSL (Secure Sockets Layer) and TLS (Transport Layer Security) encryption. You can verify this by looking for the padlock icon and "https://" prefix in your browser's address bar when you are on our checkout page.
Tokenization
When you enter your credit or debit card details, the information is tokenized by our payment processor. This means your actual card number is replaced with a secure, randomly generated token that cannot be reverse-engineered. We never see, store, or have access to your full card number, CVV, or PIN.
3D Secure Authentication
For card transactions that support it, 3D Secure authentication (such as Visa Secure, Mastercard Identity Check, or American Express SafeKey) may be triggered during checkout. This adds an extra layer of verification by requiring you to confirm the transaction through your bank, usually via a text code or your banking app.
Fraud Detection
Our payment processors use real-time fraud detection systems that analyze each transaction for suspicious patterns and known fraud indicators. Transactions that are flagged as high-risk may be reviewed before processing or declined to protect both you and our business.
PCI-DSS Compliance
We process all credit and debit card payments through Shopify Payments, which is a PCI-DSS Level 1 certified payment processor. PCI-DSS (Payment Card Industry Data Security Standard) Level 1 is the highest level of certification in the payments industry and requires the most stringent security measures, including annual on-site security audits and quarterly network security scans.
PCI-DSS compliance ensures that:
Cardholder data is encrypted during transmission over public networks
Cardholder data is stored securely with strong access controls
Regular monitoring and testing of networks is performed to identify vulnerabilities
A strong information security policy is maintained and enforced
Because payment processing is handled entirely by Shopify Payments, your card information never touches our servers. This significantly reduces the risk of a data breach affecting your financial information.
Data Storage and Privacy
We take the privacy of your payment information very seriously. Here is exactly what we store and what we do not:
What We Do NOT Store
We do not store your full credit card number, CVV/security code, or PIN on our servers at any time. This information is handled entirely by our PCI-DSS compliant payment processors and is never transmitted to or stored by our systems.
What We Do Store
We store the last four digits of your card number (for your reference on order receipts), the card type (Visa, Mastercard, etc.), and the transaction ID provided by our payment processor. We also store your order details, shipping address, and billing address as required for order fulfillment and recordkeeping purposes.
For complete information about how we collect, use, store, and protect your personal information, please review our Privacy Policy.
Declined or Failed Payments
If your payment is declined or fails to process, your order will not be placed and no items will be reserved or shipped. Here is what to do if this happens:
Check your card details: Verify that the card number, expiration date, and CVV you entered are correct. A simple typo is one of the most common reasons for a declined payment.
Check your available balance: Ensure your card or account has sufficient funds or credit available to cover the total order amount, including product prices, sales tax, and shipping.
Contact your bank: Some banks decline transactions that appear unusual. If you are sure your card details are correct and you have sufficient funds, call the number on the back of your card to ask if there is a block on the transaction.
Try a different payment method: If your card continues to be declined, try using a different card, or use one of our alternative payment methods such as PayPal, Shop Pay, Apple Pay, or Google Pay.
Contact us: If you continue to experience issues, contact us at info@bestgaragedoorparts.com or call +1 386-569-8223 and we will help you troubleshoot.
We are not responsible for any bank fees, overdraft charges, or other fees that your financial institution may apply as a result of a declined transaction or authorization attempt.
Payment Verification and Fraud Prevention
To protect our customers and prevent fraudulent transactions, we may conduct verification on certain orders before they are processed. This is standard practice for online retailers and is designed to keep your account and payment information safe.
Our verification process may include:
Verifying that the billing address matches the address on file with your card issuer (AVS check)
Reviewing the order for patterns commonly associated with fraudulent activity, such as unusually large orders, mismatched billing and shipping addresses, or orders from high-risk locations
Requesting additional verification if an order is flagged as potentially suspicious
If your order is flagged for review, we may contact you by email or phone to verify the details before processing your payment. This additional step may cause a brief delay, but it is done to protect you and ensure that your order is legitimate. We will never ask you to provide your full card number, CVV, or password over email or phone.
Currency and International Payments
All prices, product costs, shipping fees, and taxes on our website are listed and processed in United States Dollars (USD). This is the only currency in which transactions are processed on our website.
If your credit card, debit card, or PayPal account is denominated in a currency other than USD, your financial institution or payment provider will handle the currency conversion at the time the transaction is processed. The exchange rate used is determined by your card issuer or PayPal and may include a foreign transaction fee.
We currently ship within the United States only. We do not process orders from outside the U.S. If you attempt to place an order from an international address, it may be cancelled.
We are not responsible for any currency conversion fees, foreign transaction fees, or other charges imposed by your bank, credit card issuer, or PayPal account as a result of the currency conversion. Please contact your financial institution for details about their foreign transaction fee policies.
Discount Codes and Promotions
If you have a discount code, coupon, or promotional offer, you can apply it at checkout before completing your payment. Here are the rules that apply to discounts and promotions:
Discount codes must be entered in the designated discount code field at checkout. They cannot be applied retroactively after an order is placed.
Only one discount code can be used per order unless otherwise specified in the promotion terms.
Discount codes may have minimum order requirements, expiration dates, or restrictions on specific products. The terms of each promotion will be clearly stated at the time the offer is made.
Discount codes generally apply to the product subtotal and do not apply to shipping costs or sales tax unless explicitly stated.
We reserve the right to modify, suspend, or cancel any promotional offer at any time without prior notice.
Discount codes cannot be combined with other offers, promotions, or sale prices unless specifically allowed.
Refunds and Billing Adjustments
Refunds are processed in accordance with our Refund Policy. Here is how refunds work from a payment and billing perspective:
Refund Method
All refunds are issued to the original payment method used for the purchase. We do not issue refunds to a different card, account, or payment method. If you paid by credit card, the refund goes back to that credit card. If you paid by PayPal, the refund goes back to your PayPal account.
Refund Timeline
After we approve your refund and process it in our system, it may take an additional 3 to 10 business days for the credit to appear on your statement, depending on your bank or card issuer. PayPal refunds typically appear within 3 to 5 business days.
Partial Refunds
If you return only part of your order, or if a deduction applies (for example, an item returned in used condition), we will issue a partial refund for the eligible amount. The refund amount will be clearly communicated to you in the refund confirmation email.
Shipping Cost Refunds
The original shipping cost is refunded when the return is due to our error, a defective product, or a wrong item shipped. For standard change-of-mind returns, the original shipping fee is not refunded. Return shipping itself is always free — we provide a prepaid return label.
Order Cancellation Refunds
If you cancel your order before it ships, you will receive a full refund of the entire order amount, including product cost, shipping fee, and any sales tax that was collected. The refund will be processed within 1 to 2 business days of the cancellation.
Chargebacks and Payment Disputes
A chargeback occurs when you dispute a charge with your bank or credit card company rather than contacting us directly to resolve the issue. We strongly encourage you to contact us before initiating a chargeback, as most issues can be resolved quickly and fairly through direct communication.
Why You Should Contact Us First
We can typically resolve billing concerns, missing items, or quality issues much faster than the chargeback process, which can take 60 to 90 days
Chargebacks impose significant fees and penalties on businesses, which ultimately affect pricing for all customers
We are committed to resolving all legitimate concerns and will work with you to find a fair solution
If a Chargeback Is Filed
If you file a chargeback without contacting us first, we will respond to the dispute with all available documentation, including order confirmation, shipping confirmation, delivery tracking, proof of delivery, and any communications between us. Chargebacks filed for orders that were delivered as described and are not defective will be contested with full documentation provided to your payment processor.
Fraud Prevention
We take payment fraud seriously and maintain active safeguards to protect both our customers and our business. Our fraud prevention measures include:
Real-time transaction monitoring and risk scoring by our payment processors
Address Verification System (AVS) checks that compare the billing address entered with the address on file with the card issuer
3D Secure authentication for eligible card transactions
Manual order review for orders flagged as potentially suspicious
Order cancellation and full refund for any transaction confirmed as fraudulent
Cooperation with law enforcement authorities in cases of confirmed fraud
Third-Party Payment Processors
We do not process credit card payments directly. All card transactions are handled by third-party payment processors that specialize in secure payment processing. Each processor has its own privacy policy and terms of service that govern how they handle your data:
Shopify Payments
Shopify Payments is our primary payment processor for all credit and debit card transactions, as well as Shop Pay. It is a PCI-DSS Level 1 certified platform operated by Shopify. Privacy Policy: shopify.com/legal/privacy
PayPal
PayPal processes payments made through PayPal, as well as credit and debit card payments processed through PayPal's checkout. When you pay with PayPal, your transaction is subject to PayPal's own Buyer Protection program. Privacy Policy: paypal.com/privacy
Apple Pay and Google Pay
Apple Pay and Google Pay use tokenization to process payments. Your actual card number is never shared with us or stored by us. The transaction is processed through Apple's or Google's secure payment tokenization system and then completed by our payment processor. Apple Privacy: apple.com/privacy | Google Privacy: policies.google.com/privacy
Recurring Payments and Subscriptions
We do not currently offer any subscription services or recurring payment plans. All transactions on our website are one-time purchases. We do not store your payment information for future automatic charges, and we will never charge your card or account without your explicit authorization for a specific transaction.
If we ever introduce a subscription or recurring payment feature in the future, we will update this policy to include full disclosure of the terms, pricing, billing frequency, cancellation process, and how to manage or stop recurring charges.
Gift Cards
We do not currently offer gift cards for purchase on our website. If we introduce gift cards in the future, we will update this policy with the full terms and conditions governing their purchase, use, and expiration.
If you have received a gift card from a third party and would like to use it on our website, please contact us to discuss whether we can accommodate it.
Contact and Business Information
If you have any questions about this Payment Policy, experience issues with a payment, or need assistance with a billing-related matter, please contact us using any of the following methods. We are committed to responding to all inquiries within one business day.
SUPLINK TECH CORP
101 Palm Harbor Pkwy, Suite 145 Lobby
Palm Coast, FL 32137
United States
Related Policies and Legal Documents
This Payment Policy is effective as of April 30, 2026, and applies to all purchases made through bestgaragedoorparts.com.
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